FAQ

Got questions? White Snow has the answers.

Check out our FAQ section to get the information you need. If you can’t find an answer to your question here, please feel free to contact us.

Frequently Asked Questions

Delivery times vary by location, but we aim to deliver all orders of in-stock items within 1-3 working days.
We work exclusively with our delivery partner RTT to ensure that your order reaches you as soon as possible to your address of choice in South Africa.
All orders worth more than R500.00 nett will be delivered for free. All other orders will have delivery charges at R75.
We use PayGate to process our online payments. PayGate is PCI-DSS LEVEL 1 compliant – your guarantee of online security. We do not store credit card information on our website or servers.
If an item that you have ordered is not in stock, we will do our best to source it for you as soon as possible, and keep you updated as to when you can expect to receive it.
No, we are exclusively a distributor. Prices on our website are wholesale prices only, and are only visible to registered retailers after logging in.
No, we merely recommend retail prices. In most cases, the prices you charge your customers are entirely at your discretion. However, some brands may differ and have a set RRSP.
Our standard terms give you 60 days to return any other hardware products providing they are unused and as new, in their original packaging. Return costs are for your own account at R45. We will refund the cost of the product. Our standard terms give you 7 days to return any liquid product providing they are unused and as new, in their original packaging. Return costs are for your own account at R45.00. We will refund the cost of the product. Defective or damaged products should be returned to White Snow for inspection. If the product is found to be defective and is still under manufacturer warranty the item will be replaced, unless the warranty has been voided for any reason. Please note that if goods have been damaged or misused in any way, no refunds will be payable, and any warranty will be considered null and void. Unless otherwise specified by White Snow or by the manufacturer, all products sold by White Snow carry a 3-month warranty. Terms and conditions apply to all purchases from White Snow.
Yes, all our products are originals and authentic. We do not stock or sell any fake or cloned products.